Analyzing Host Analytics’ Customers for Life Program: The Road to Renewal

As part of Blue Hill’s ongoing commitment to tracking the Customer Journey, we are documenting vendor approaches to support the Road to Renewal, where customers make a decision on maintaining vendor contracts based on value and client experience. In this report, Blue Hill documents Host AnalyticsCustomers for Life program and potential repercussions for enterprises seeking to purchase or replace financial management solutions.

The goal of this document is to provide best practices to enterprise performance management and financial management customers regarding key traits associated with successful subscription renewal.

To read the rest of this report, please fill out the download form

Microsoft Word - RT-A0291-HostAnalyticsRoadToRenewal.docx

About Hyoun Park

Hyoun Park is the Chief Research Officer of Blue Hill Research where he oversees day-to-day research operations, delivery and methodology focused on vendor and technology selection. In addition, Park covers analytics and enterprise mobility technologies as a noted advisor, social influencer, and practitioner. Park has been named as a top 10 Big Data, analytics, and mobility influencer including quotes in USA Today, the Los Angeles Times, and a wide variety of industry media sources. Over the past 20 years, Park has been on the cutting edge of web, social, cloud, and mobile technologies in both startup and enterprise roles. Park holds a Masters of Business Administration from Boston University and graduated with a Bachelor of Arts in Women's and Gender Studies from Amherst College.
Posted on February 2, 2017 by Hyoun Park

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