Review of social media records has radically changed over the past decade. Originally limited to e-mails and maybe some Facebook posts the explosion of social media and related trends have attorneys engaged in e-discovery grappling with how to handle smiley faces, winky faces and other emoticons and emoji designed to express emotions. With the number of these symbols skyrocketing from the hundreds to over a thousand, that task is becoming more difficult.
… Hyoun Park, chief research officer at Blue Hill Research, said the processes for applying e-discovery to social content are “still very emerging.” Generally, the e-discovery process is being better understood by businesses, according to Tolson. It is moving away from a more “siloed … and disjointed process,” Park adds, explaining that the earlier process was less predictable when it came to expenses.