Blue Hill in the News: KM as Agents of Adoption

ILTA LogoLike many of you, I often start my day scanning the Pinhawk Law Technology Daily Digest while waiting for the coffee to kick in. The three-part series called “Why Do Law Firms Struggle With Strategic IT” (see part Ipart II and part III), by David Houlihan, Esq. of BlueHill Research, caught my eye. It dissects why law firms are not doing more in response to calls for innovation and disruption, possible obstacles preventing the shift to more strategic IT, and thoughts on how to overcome those obstacles. Blame it on a lack of caffeine, but I immediately interpreted the series through the lens of my current problem: adoption of Knowledge Management resources and productivity tools. Like the IT departments discussed in the series, KM programs often roll out new tools and resources with hopes for high adoption only to have those hopes fall short in reality. Low adoption makes it difficult to show return on investment and get budget for the next projects, even those that promise innovation and disruption. If adoption is essential to continuing investment, how can we improve it?

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About David Houlihan, Esq.

David Houlihan researches enterprise risk management, compliance and policy management, and legal technology. He is an experienced advisor in legal and technology fields with a unique understanding of complex information environments and business legal needs.
Posted on November 5, 2014 by David Houlihan, Esq.