Blue Hill Perspective: Why Social Media and UC Don't Mix

NoJitterLogoBlue Hill Chief Research Officer Hyoun Park, on No Jitter: “Social media has quickly become a dominant form of communications because of its pervasiveness and multimedia support. As such, social media would seem a natural channel to integrate into unified communications platforms. Although this integration has happened in the contact center world, where leading vendors often support social media outreach and monitoring, it is largely missing from enterprise UC.”

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About Hyoun Park

Hyoun Park is the Chief Research Officer of Blue Hill Research where he oversees day-to-day research operations, delivery and methodology focused on vendor and technology selection. In addition, Park covers analytics and enterprise mobility technologies as a noted advisor, social influencer, and practitioner. Park has been named as a top 10 Big Data, analytics, and mobility influencer including quotes in USA Today, the Los Angeles Times, and a wide variety of industry media sources. Over the past 20 years, Park has been on the cutting edge of web, social, cloud, and mobile technologies in both startup and enterprise roles. Park holds a Masters of Business Administration from Boston University and graduated with a Bachelor of Arts in Women's and Gender Studies from Amherst College.
Posted on January 22, 2015 by Hyoun Park