Every day, critical cloud players demonstrate their ability to deliver on rapid infrastructure and software deployments and server standups, and to seamlessly provide software platform updates, and the overall cost-effectiveness of doing so. Cloud software and enterprise data security capabilities have also advanced and reached a level where a majority of enterprises are now far more than willing to move internal software and services that were once solely the province of on-prem enterprise policies.
PTC – a company that is briskly moving itself and its customers forward with state-of-the-art Internet of Things (IoT) services through its integrated ThingWorx platform, advanced augmented and virtual reality, predictive analytics, enhanced digital manufacturing, and IoT-driven customer service and support capabilities – provides its own PTC Cloud Services platform and capabilities specifically to its customer base. The dynamics briefly noted earlier that apply to the major cloud services vendors and their customers apply just as well to PTC and its customers.
With the goal to deliver the best possible cloud services to its customers, and to ensure that PTC is best meeting the exacting needs of both existing and prospective customers, PTC partnered with Blue Hill Research to conduct a customer survey and analysis of its cloud services platform in order to drill down into what the company is doing right, and to uncover those areas where it can improve its capabilities. More importantly, the survey also probed customer best practices and the benefits customers have derived from moving to a cloud services model.
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