Enterprises have traditionally taken a piecemeal approach to mobility and telecom management that has not been a coordinated, long-term strategy but rather a combination of disaggregated investments in technology, internal resources, and third-party relationships over time. Until a significant business case is presented, or a major catalyst event forces the enterprise to act, enterprises will often rely on the status quo.
In 2016, the vast majority of enterprise Telecom Expense Management (TEM) deals that Blue Hill observed were based on managed services environments. Roughly half of enterprises who seek managed services for TEM will purchase the full suite – expense management, mobile device management, logistics, and support – initially. The other half will invest through a non-linear, and multi-avenue approach involving financial, operational, technical, and strategic stakeholders attempting to address and prioritize a multitude of challenges including: cost and resource reduction; security, standardization, and support; mobile device management; logistics; and optimization.
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