The Cost of Not Acting for Managed Mobility Services

Enterprises have traditionally taken a piecemeal approach to mobility and telecom management that has not been a coordinated, long-term strategy but rather a combination of disaggregated investments in technology, internal resources, and third-party relationships over time. Until a significant business case is presented, or a major catalyst event forces the enterprise to act, enterprises will often rely on the status quo.

In 2016, the vast majority of enterprise Telecom Expense Management (TEM) deals that Blue Hill observed were based on managed services environments. Roughly half of enterprises who seek managed services for TEM will purchase the full suite – expense management, mobile device management, logistics, and support – initially. The other half will invest through a non-linear, and multi-avenue approach involving financial, operational, technical, and strategic stakeholders attempting to address and prioritize a multitude of challenges including: cost and resource reduction; security, standardization, and support; mobile device management; logistics; and optimization.

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About Charlotte O'Donnelly

Charlotte O'Donnelly is a Research Associate at Blue Hill Research supporting written and research topics in mobility, IoT, and technology expense management. She is primarily responsible for surveying the market and reporting on significant trends and developments from market leaders in this space. Charlotte also supports the analysis, writing, and creation of client deliverables, multimedia assets, and internal initiatives. Prior to Blue Hill Research, Charlotte worked in mobile technology and financial services consulting. Charlotte has a background in business, technology, and law, and is passionate about the intersection of these subject areas.

About Hyoun Park

Hyoun Park is the Chief Research Officer of Blue Hill Research where he oversees day-to-day research operations, delivery and methodology focused on vendor and technology selection. In addition, Park covers analytics and enterprise mobility technologies as a noted advisor, social influencer, and practitioner. Park has been named as a top 10 Big Data, analytics, and mobility influencer including quotes in USA Today, the Los Angeles Times, and a wide variety of industry media sources. Over the past 20 years, Park has been on the cutting edge of web, social, cloud, and mobile technologies in both startup and enterprise roles. Park holds a Masters of Business Administration from Boston University and graduated with a Bachelor of Arts in Women's and Gender Studies from Amherst College.
Posted on March 10, 2017 by Charlotte O'Donnelly;  Hyoun Park

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